Privacy Policy

2.1 Information You Provide Directly

Both Vilr Moms and Support Moms provide:

• Name, email address, phone number, and city or zip code at registration
• Profile photo
• In-app messages sent through our messaging system
• Event and donation posts created in the Resources section
• RSVP responses and event attendance
• Reports submitted about other users or posts
• Communications with our support team

Vilr Moms additionally provide:

• Payment card information for booking Support Moms. Payment information is processed and stored by Stripe — The Vilr does not store card numbers.
• Task and service request details, including descriptions, preferred dates and times, and location information for scheduled tasks.

Support Moms additionally provide:

• Background check consent provided during onboarding. Background checks are conducted by a third-party consumer reporting agency. The Vilr does not collect, handle, or store government-issued identification or Social Security Numbers — all identity screening is performed directly by the third-party provider under their own privacy policy and the Fair Credit Reporting Act (FCRA).
• Bank account or payout information for receiving earnings, processed and stored by Stripe Connect. The Vilr does not store bank account details.
• Hourly rate and service categories listed on your profile.
• Availability settings, including manual availability status and recurring schedule windows.

2.2 Information We Collect Automatically

Device and Usage Data:

• Device type, operating system version, app version, and unique device identifiers
• Screens viewed, features used, in-app actions and taps, and time spent in the App
• Search terms entered in the people search and messaging search features
• Log data including IP address, access times, and error logs

Location Data:

The Vilr is a location-based platform. Location is fundamental to how it works. We collect and use location data as follows:

• General location: Your city or zip code is collected at registration and used to connect you with nearby community members.
• Precise GPS location (required for certain features): The App requests permission to access your device's precise GPS location. On Android, your device will offer a choice between "Precise" and "Approximate" location. The Vilr requires Precise location to be enabled for certain core features to function — specifically, Support Moms must have Precise location active before they can send a support offer. Approximate location is not sufficient for these features because the App relies on accurate GPS coordinates for real-time matching, arrival detection, and safety notifications. On iOS, the App requests your precise location when you use location-dependent features. When granted, precise GPS is used to: find nearby Support Moms for task matching and Instant Match; display Events and Donations within your radius; search for other users and local businesses near you; and show task and event locations on in-app maps.
• Real-time location tracking during active sessions (Safety Feature): Once a Support Mom is matched and en route to a task location, the App tracks the Support Mom's real-time GPS location for the duration of transit. This location is shared with the matched Vilr Mom so she can see that the Support Mom is on her way and confirm the right person is arriving at her door. When the Support Mom arrives at the task location, the Vilr Mom receives a push notification. This real-time location sharing is limited strictly to active, confirmed sessions while the Support Mom is in transit — it stops once the session begins or is cancelled. This feature exists solely for the safety and peace of mind of both users.

You can revoke or change location permission at any time through your device settings. On Android, switching from Precise to Approximate location, or disabling location entirely, will prevent Support Moms from sending support offers and will disable Instant Match, arrival tracking, and proximity-based features. On iOS, disabling location access has the same effect on these features.

User Search and Privacy Settings:

The App allows users to search for other Vilr Moms and Support Moms by name within their local radius. Any user may set their profile to private at any time, which removes them from search results. Your privacy setting can be changed in your account settings at any time.

2.3 Information From Third Parties

• Stripe: We receive payment status, transaction confirmations, and payout status from Stripe. We do not receive full card numbers, bank account numbers, or government-issued identity documents.
• Background check provider: We receive a pass/not pass result from our third-party background check provider. We do not receive or store your Social Security Number or the full underlying report.

4.1 Public Profile

Your first name, profile photo, general city or neighborhood (not your street address), service categories or skills, and availability status are visible to other users in your area. Your full address, phone number, and email are never shared publicly.

4.2 User Search

Other users may be able to find your profile by searching within their local radius unless you have enabled the private profile setting in your account settings.

4.3 Instant Match

When a Vilr Mom submits an urgent request, nearby available Support Moms are notified with the task type, estimated duration, pay rate, and approximate neighborhood — not the exact address. The exact task location is shared only after a match is confirmed.

4.4 In-App Messaging

In-app messages are private between the participants of each conversation. The messaging search feature allows users to search their own conversations and find other users by name within their area. Message search results respect your privacy setting — users who have set their profile to private will not appear in search results.

4.5 Events (Resources Tab)

When you create an Event, the event details — including title, description, date, time, general location, and your name and profile photo — are visible to other users in your radius. Events are organized by category: Play Date, Coffee Date, Moms Night Out, Fitness Activity, Community Event, and Other.

Users may follow event categories and receive push notifications when new events are posted in categories they follow. When you RSVP to an event, your name and profile photo may be visible to other attendees who view the event listing.

4.6 Donations (Resources Tab)

When you post a donation, your first name, profile photo, general neighborhood (not exact address), and donation details are visible to users in your radius. Other users may message you through in-app messaging to arrange pickup or ask questions.

4.7 Business Directory

The local Business Directory allows users to discover businesses in their area. Business profile information is visible to all users. Depending on a business's subscription tier, users may be able to send the business a direct in-app message.

5.1 Service Providers

We share information with trusted third-party vendors who help us operate the Platform, including:

• Stripe — payment processing, Support Mom payouts, and payment method management
• Third-party background check provider — identity screening and criminal history search for all users, conducted under their own privacy policy and the FCRA
• Cloud hosting and infrastructure providers — to store data and run the Platform
• Analytics providers — to understand Platform usage (aggregated and anonymized where possible)
• Email and notification service providers — to deliver transactional and marketing communications

All service providers are contractually required to protect your information and use it only for the purposes for which it was shared.

5.2 For Legal Reasons

We may disclose your information if we believe in good faith that disclosure is necessary to comply with applicable law or legal process; protect the rights, property, or safety of The Vilr, our users, or the public; or detect and prevent fraud or security issues.

5.3 Business Transfers

If The Vilr is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5.4 We Do Not Sell Your Data

The Vilr does not sell, rent, or trade your personal information to third parties for their marketing purposes.

8.1 Access and Correction

You may access, update, or correct your account information at any time through your account settings. Contact us at support@thevilr.com for assistance.

8.2 Account Deletion

You may request deletion of your account and personal data by contacting support@thevilr.com. We will process your request within 30 days, subject to legal retention obligations.

8.3 Private Profile

You may make your profile private at any time through your account settings. This removes you from user search results while allowing you to continue using the Platform.

8.4 Location Data

You may change or revoke location permissions through your device settings at any time. On Android, your device offers a choice between Precise and Approximate location. The Vilr requires Precise location for Support Moms to send support offers and for real-time arrival tracking. Selecting Approximate location or disabling location entirely will prevent these features from functioning.

On iOS, you may set location access to "Never," "While Using the App," or "Always." The Vilr uses location only while the app is in use or during an active session — we do not request Always-On background location access beyond what is necessary for active-session arrival tracking.

Disabling or downgrading location access will limit Instant Match, proximity-based search, arrival tracking, and safety notifications, but will not prevent you from using other Platform features.

8.5 Push Notifications

You may disable push notifications through your device notification settings or within the App settings. Note that disabling push notifications may affect your ability to receive time-sensitive alerts, including Instant Match requests and event notifications.

8.6 Event Category Notifications

You may follow or unfollow event categories at any time from the Events section of the Resources tab. Unfollowing a category stops push notifications for new events in that category.

8.7 Marketing Communications

You may opt out of marketing emails at any time by clicking "unsubscribe" in any marketing email or by contacting us. You will continue to receive transactional and service-related communications necessary to your use of the Platform.

8.8 Florida Residents

Florida residents may have additional rights under the Florida Information Protection Act (FIPA) and other applicable Florida law.